{"id":19,"date":"2019-07-10T16:35:19","date_gmt":"2019-07-10T14:35:19","guid":{"rendered":"https:\/\/web.hirox-europe.com\/?page_id=19"},"modified":"2025-09-09T16:57:12","modified_gmt":"2025-09-09T14:57:12","slug":"support","status":"publish","type":"page","link":"https:\/\/jyfel.com\/ja\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16b5509 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"16b5509\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93a608c\" data-id=\"93a608c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-743881e elementor-widget elementor-widget-heading\" data-id=\"743881e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support  Contact Form<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-535454c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"535454c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e0fd68\" data-id=\"1e0fd68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6b8f3f elementor-widget elementor-widget-text-editor\" data-id=\"b6b8f3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em style=\"background-color: #ffffff;\">Our customers are our priority and we want to offer them the best experience.<\/em><em style=\"background-color: #ffffff;\"><br \/>If you have any questions, please fill in our support form and our team will contact you as soon as possible.<br \/>You may as well visit our\u00a0<a href=\"https:\/\/jyfel.com\/ja\/support\/faq\/\">FAQ<\/a>\u00a0and find some answers here.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33ffa427 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33ffa427\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e4a0b9\" data-id=\"8e4a0b9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9972d9b elementor-widget elementor-widget-text-editor\" data-id=\"9972d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f228-o1\" lang=\"hr\" dir=\"ltr\" data-wpcf7-id=\"228\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ja\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontakt obrazac\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/ja\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"228\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"hr\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f228-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex flex-third\">\n\t<p><label>salutation (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"salutation\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"salutation\" aria-required=\"true\" aria-invalid=\"false\" name=\"salutation\"><option value=\"Mister\">Mister<\/option><option value=\"Ms.\">Ms.<\/option><option value=\"Dr.\">Dr.<\/option><option value=\"Prof.\">Prof.<\/option><option value=\"Prof. Dr.\">Prof. Dr.<\/option><option value=\"Frau\">Frau<\/option><option value=\"Frau Dr.\">Frau Dr.<\/option><option value=\"Frau Prof.\">Frau Prof.<\/option><option value=\"Herr\">Herr<\/option><option value=\"Herr Dr.\">Herr Dr.<\/option><option value=\"Herr Prof.\">Herr Prof.<\/option><option value=\"Madame\">Madame<\/option><option value=\"Monsieur\">Monsieur<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third\">\n\t<p><label>First name (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third flex-last\">\n\t<p><label>Last name (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex-full\">\n\t<p><label>Company (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half\">\n\t<p><label>Email (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half flex-last\">\n\t<p><label>Phone(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label> Your Product (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-type\"><option value=\"COMCO\">COMCO<\/option><option value=\"NPS\">NPS<\/option><option value=\"HIROX HRX-02\">HIROX HRX-02<\/option><option value=\"HIROX HRX-01\">HIROX HRX-01<\/option><option value=\"HIROX RX-100\">HIROX RX-100<\/option><option value=\"HIROX RH-2000\">HIROX RH-2000<\/option><option value=\"HIROX KH-8700\">HIROX KH-8700<\/option><option value=\"HIROX KH-7700\">HIROX KH-7700<\/option><option value=\"HIROX SEM\">HIROX SEM<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; float:left; flex-direction: column; width:49%\">\n\t<p><label> Product serial number (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-serialnumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-serialnumber\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p> Type of support<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"support-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"support-type\"><option value=\"Help with functionality\">Help with functionality<\/option><option value=\"Software update\">Software update<\/option><option value=\"Issue with the system\">Issue with the system<\/option><option value=\"Question\">Question<\/option><\/select><\/span>\n<\/p>\n<p> Reason<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reason-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason-type\"><option value=\"Info request\">Info request<\/option><option value=\"Training\">Training<\/option><option value=\"Hardware issue\">Hardware issue<\/option><option value=\"Software issue\">Software issue<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"description\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n<\/p>\n<center>Please send us up to 2 pictures explaining your request. The total file size must be less than 5 MB. Format: jpg | pdf | gif | png\n<\/center>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label>Optional file attachement 1<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file1\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%\">\n\t<p><label>Optional file attachement 2<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file2\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-2214412500\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAB0PxlJlIUbx-nq4\" data-theme=\"auto\" data-language=\"auto\" data-size=\"compact\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-2214412500\"); if(e&&!e.innerHTML.trim()){turnstile.render(e, {sitekey:\"0x4AAAAAAB0PxlJlIUbx-nq4\"});} }, 200); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-2214412500\"> <style>#cf-turnstile-cf7-2214412500 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-2214412500')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-2214412500');},1000)}})})});<\/script> <\/div><br\/><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"contact-submit\" type=\"submit\" value=\"Send &amp; receive confirmation via e-mail\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"ja\"\/><\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-023995c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"023995c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df21644\" data-id=\"df21644\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b652548 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b652548\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ec8a791\" data-id=\"ec8a791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8483b1b elementor-widget elementor-widget-image\" data-id=\"8483b1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"993\" src=\"https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-scaled.png\" class=\"attachment-full size-full wp-image-10166\" alt=\"\" srcset=\"https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-scaled.png 2560w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-300x116.png 300w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-1024x397.png 1024w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-768x298.png 768w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-1536x596.png 1536w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-2048x795.png 2048w, https:\/\/jyfel.com\/wp-content\/uploads\/2025\/07\/Logo_Jyfel_transparent-font-18x7.png 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-778eb83\" data-id=\"778eb83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-808d94e elementor-widget elementor-widget-text-editor\" data-id=\"808d94e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>JYFEL Corporation SARL<br \/><\/b><span style=\"text-decoration: underline;\">Address:<\/span> 100 All\u00e9e des Fr\u00e8nes, 69760 Limonest, France<br \/><span style=\"text-decoration: underline;\">Phone:<\/span> +33 482 31 41 20<br \/><span style=\"text-decoration: underline;\">Fax:<\/span> +33 426 23 68 13<br \/><span style=\"text-decoration: underline;\">Email:<\/span> info@jyfel.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Contact Form Our customers are our priority and we want to offer them the best experience.If you have any questions, please fill in our support form and our team will contact you as soon as possible.You may as well visit our\u00a0FAQ\u00a0and find some answers here. JYFEL Corporation SARLAddress: 100 All\u00e9e des Fr\u00e8nes, 69760 Limonest, FrancePhone: +33 482 31 41 20Fax: +33 426 23 68 13Email: info@jyfel.com<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - JYFEL Corporation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jyfel.com\/ja\/support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - JYFEL Corporation\" \/>\n<meta property=\"og:description\" content=\"Support Contact Form Our customers are our priority and we want to offer them the best experience.If you have any questions, please fill in our support form and our team will contact you as soon as possible.You may as well visit our\u00a0FAQ\u00a0and find some answers here. 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